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Publications & archive / Regulatory correspondence

LifeCorp Civic Solutions

Regulatory correspondence •

Management Response to Residential Distribution Review

Response to CH-2026-07 and the scope of contracted performance.

Acknowledgement

LifeCorp acknowledges receipt of the Residential Distribution Review. We support rigorous examination of public-service infrastructure and recognize the importance of confidence in the institutions responsible for it. The review will be considered through the established programme governance process.

Approved objectives

Civic Harmony was configured around agency-defined indicators. Racial composition is not an optimization objective, and the contracted reporting framework does not specify demographic distribution targets. The programme has continued to meet its approved operational measures.

Further consideration

Any change to the evaluation framework requires coordination among the agency, procurement oversight and technology teams. LifeCorp will participate in that discussion. This response does not propose a completion date for corrective action or identify a single institution accountable for the observed disparities.

Record of consideration

The company requests that this response be read alongside the original findings rather than as a substitute for them. Review activity remains open. Participation in correspondence should not be interpreted as confirmation that a corrective programme has received final approval.

References & supporting documents

  1. Civic Harmony — Residential Distribution Review (2026)